Policies & Procedures

Accommodation bookings made at Arebbusch are subject to the following policies and procedures: 

1. Child Policy

Bed & Breakfast Rooms and Self-Catering Units

Only applicable if children are sharing accommodation with an adult, otherwise they pay the full rate.

Children under 6 years of age stay for free. Children between the ages of 6 – 12 years pay 50% of the difference between the double rate and the single rate, and children 13 years and older pay the full rate.

Please note that this is not applicable to the large self- catering chalet, the luxury cottage or the villas. These units are charged on a per unit basis and not on a per person basis.

An additional mattress may be opted for at the time of check-in for a child to sleep on. This will be charged at N$100.00 per mattress. Please take note that mattresses will only be provided for children 12 years of age and younger.


Children under 6 years of age may camp/reside in a caravan for free and children between the ages of 6 – 12 years pay 50% of the adult rate.

2. Pensioner Policy

Pensioners are entitled to 10% discount on accommodation services. Pensioners must present proof of their pensioner status and specials are not subject to pensioner’s discount.

To qualify for pensioners discount bookings must be made directly with our reservations office.

3. Pet Policy

Pets are unfortunately not allowed in accommodation units.

4. Check-In / Check-Out Times

Check-in time: From 14H00 pm
Check-out time: 10H00 am or earlier

5. Methods Of Payment

Book and Pay via the Arebbusch Travel Lodge online booking facility:

  1. Credit Cards (Visa & Mastercard Only)

Booking via the Arebbusch Travel Lodge reservations office:

  1. Namibian Dollars/South African Rands.
  2. Bank Guaranteed Cheques (To be accompanied by positive proof of identification).
  3. Debit Cards/Credit Cards (Visa & Mastercard Only – To be accompanied by positive proof of identification).
  4. Government Orders – Subject to preapproval by management.
  5. Company Orders – Approved debtor clients only.

6. Deposit & Cancellation Policy

A 100% confirmation deposit is required 30 days or more prior to arrival to secure the booking. Should the confirmation deposit not be paid within the specified period and no other arrangement is made with us in writing, the reservation will be cancelled without further notice.

Orders are only valid if issued by an approved account holder/government department. Orders must stipulate clearly what services are to be rendered and must be received prior to arrival. Any amounts that are due to be refunded to a client will be refunded within 48 working hours once the relevant deposit confirmation has been received.

  • +30 days prior to arrival – 10% cancellation fee
  • 30 – 15 days prior to arrival – 25% cancellation fee
  • 14 – 8 days prior to arrival – 50% cancellation fee
  • 7 – 4 days prior to arrival – 65% cancellation fee
  • 3 – 0 days prior to arrival – 100% cancellation fee
  • No shows and early departures – 100% cancellation fee

Unless the client is an approved account holder or government department with an approved order, all outstanding amounts must be settled upon arrival and any additional charges incurred during the stay must be paid at the time of check-out. Any items not covered by the order must be paid for by the client on the same terms.

  • Please refer to the block at the top right hand side of this page for the policy document and our terms and conditions document.
  • The policy document contains our commission policy, tour guide policy as well as our cancellation and booking policy for tour operators and travel agents.
  • The terms and conditions document contains information that is applicable to all clients who make use of our accommodation facilities.

Click here to BOOK NOW or click here to complete a booking enquiry form. 

Restaurant & Conference / Function Facilities – Apart from the accommodation facilities, Arebbusch Travel Lodge also offers a wide range of function/conference facilities in Windhoek as well as a restaurant in Windhoek

Newsletter Subscription – To be kept up to date with specials, events, competitions and other happenings at Arebbusch Travel Lodge, please take a minute of your time to sign up for our newsletter here.

Supporters Club –  Join the Arebbusch Travel Lodge Supporters Club and receive great discounts on our accommodation and restaurant service offerings. Click here complete the Arebbusch Travel Lodge supporters club application form.  

Feedback – Are you intending to make use of any of Arebbusch Travel Lodge’s services? Or maybe you have recently made use of one of  Arebbusch Travel Lodge’s services? If so, we would greatly appreciate it if you provided us with feedback. Click here to provide us feedback on either our accommodation units, function facilities or restaurant.

City Accommodation – Arebbusch Travel Lodge is part of the City Accommodation Group. City Accommodation provides safe, high-quality overnight accommodation ideal for leisure and corporate travelers, travelling with or without their families, through establishments which it promotes in various cities around the world. In Cape Town, South Africa, City Accommodation provides overnight accommodation throughout the greater Cape Town area, via Cape Town City Accommodation and in Windhoek, Namibia, City Accommodation provides overnight accommodation through Arebbusch Travel Lodge

Car Rental & Flights – Do you need a rental car for your trip to Windhoek? Or do you need a flight to or from Windhoek? We allow you to compare prices and availability, and book with some of the major car rental service providers in Windhoek, as well as with many of the airlines that fly to and from Windhoek.  

Etosha National Park, Namibia – Our partner, www.etoshanamibia.info, provides important destination information for Etosha National Park, such as where to stay when visiting the park, animals that you might spot as well as hints and tips for planning your trip to Etosha National Park

Return Home

Click here to return to the Arebbusch Travel Lodge website home page. 

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Travel Partners

Windhoek - Flights
Cape Town City Accommodation
Windhoek Car Rentals

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