Loyalty Clubs

PLEASE NOTE:

• You will be notified via either email or telephone once your Arebbusch Travel Lodge Supporters Club application has been processed and your membership cards are ready for collection.
• You will then have to collect these cards on your next visit to Arebbusch Travel Lodge, at which point you may immediately start using them.
• It is imperative that you present us with your national identification card (I.D.) when collecting your membership cards and that your identification details matches the identification details provided to us on the online application form. You will also be required to furnish us with a photocopy of you national identification card (I.D.) when you apply for your supporters club membership.
• You will not be allowed to collect your membership cards if you are unable to present us with you identification card and no discussion will be entered into.

In addition, Arebbusch Travel Lodge Supporters Club membership is subject to the following terms and conditions:

Arebbusch Travel Lodge Supporters Club - Terms And Conditions

1. Unless otherwise stated in writing in the Arebbusch Travel Lodge Restaurant menu or any other official Arebbusch Travel Lodge marketing documentation or advertorial material, for every N$20.00 spent at the Arebbusch Travel Lodge Restaurant 1 point will be accumulated by a Arebbusch Travel Lodge supporters club member. 1 point will carry the value of N$1.00. Points will be awarded on any of the following restaurant products / services:
   • Al a Carte
   • Buffets
   • Drinks (alcoholic and non-alcoholic)
   • Special offers, product promotions or special events.
     
     (Specific exclusions - 1. Conferences/Functions and any items related thereto. 2. Any discount or rebate arrangements. E.G. Tour guide incentives or discount vouchers - Guests only receive points on transactions that are paid for not on discounted amounts).
2. Points accumulated via the aforementioned restaurant products and services in paragraph .1. may be redeemed and used towards the purchase of any services / products sold directly by Arebbusch Travel Lodge.
3. One free night’s accommodation will be awarded to a club member for every 10 night’s accommodation that is paid for (excluding camping and caravanning). Free nights may only be redeemed at the participating establishment at which they were accumulated. Free accommodation will be provided, subject to availability in a unit type equivalent to that which was paid for (excluding the luxury cottages and villas at Arebbusch Travel Lodge). In the event that a similar unit type is not available, Arebbusch Travel Lodge will at its sole discretion attempt to accommodate the supporters club member in any other available accommodation unit at the participating establishment in question.
4. A free night’s accommodation is limited to 2 adults plus 2 children under the age of 16 (if such an accommodation unit is available to sleep 4 persons).
5. Club membership shall be granted, subject to the approval of Arebbusch Travel Lodge management, upon the receipt of a completed application form, a signed terms and conditions form, and a copy of the applicants I.D.
6. Companies as entities are not permitted to be members. Only Natural Persons may apply for membership. I.E. a company may not be a member, but staff, directors, etc, of a company are permitted to be members.
7. Only persons of the age of 21 years or older may apply for supporters club membership.
8. Arebbusch Travel Lodge management reserves the right to refuse any supporters club membership application, and is under no obligation to give reasons for the refusal.
9. The benefit of free accommodation shall only accrue to the actual person staying at Arebbusch Travel Lodge, and restaurant club card points will only accrue to the actual person visiting the Arebbusch Travel Lodge Restaurant.
10. Once membership has been approved, a club member shall be issued with 2 cards - a accommodation club card and a restaurant club card (if both have been applied for).
1. The accommodation club card must be presented when having a paid reservation recorded or when claiming a free night’s accommodation. The recording of a paid reservation shall only be done at the time of check-out and cannot be claimed at either a later or earlier stage. Furthermore, free night's accommodation gained for a specific reservation cannot be used towards the payment of that same reservation, only at a following visit. The club member shall be issued with a new club card whenever the existing accommodation club card is full.
2. The restaurant club card must be presented when having points allotted or when redeeming points accrued at the Arebbusch Travel Lodge restaurant. Points shall only be allocated at the end of a visit when a supporters club member is settling their bill. Points cannot be allocated at either a later or earlier stage. Furthermore, points allocated for a specific bill cannot be used towards the settlement of that same bill, only at a following visit.
11. It is imperative that the Supporters Club member be in possession of a valid identification document issued in his/her country of permanent residence as indicated on his/her Supporters Club application form. This identification document must be presented on request when points are allotted or redeemed on a restaurant club card, or when having a free night’s accommodation or a paid reservation recorded on a accommodation club card.
12. Free night’s accommodation earned on a valid accommodation club card must be redeemed within 1 year of them being earned.
13. Points earned on a valid restaurant club card must be redeemed within 1 year of them being earned.
14. Free night's accommodation and points on the restaurant club card are not transferable to any other party.
15. Free night's accommodation and points on the restaurant club card are not refundable and may under no circumstances be exchanged for cash.
16. Free night's accommodation is strictly limited to accommodation. All other costs, including but not limited to, meals, bar, telephone and laundry, are for the club members account.
17. The supporters club benefits gained from a transaction may only accrue to one individual. Multiple individuals may not gain the benefits from the same transaction.
18. In the event that a supporters club member has his/her accommodation club card lost/stolen, it is the card holders responsibility to notify Arebbusch Travel Lodge immediately. In the event that a fraudulent transaction of any kind occurs with the lost/stolen card, Arebbusch Travel Lodge cannot be held responsible for any losses or damages. So as to expedite the issuing of a new accommodation club card, the onus shall lie on the supporters club member to present valid information pertaining to the transactions that were recorded on the lost/stolen accommodation club card. Should the club member be unable to do so, they shall be issued with a new club card void of entries. A new card will be issued upon cancellation of the lost/stolen card at no extra cost.
19. In the event that a supporters club member has his/her restaurant club card lost/stolen, it is the card holders responsibility to notify Arebbusch Travel Lodge immediately, in order to deactivate the card. In the event that a fraudulent transaction of any kind occurs with lost card, Arebbusch Travel Lodge cannot be held responsible for any losses or damages. A new card will however be issued upon cancellation of the lost/stolen card at no extra cost.
20. The management of Arebbusch Travel Lodge reserves the right to terminate any members club membership and all of the benefits accrued thereto without prior notice. Supporters club members waive any claims that they might have against Arebbusch Travel Lodge for losses or damages that may arise as a result of management terminating a supporters club members membership, and no correspondence will be entered into.
21. A supporters club member may cancel their membership at any time by returning his/her club cards along with a written notice to Arebbusch Travel Lodge. The club member will in doing so lose claim to all accrued rewards. Arebbusch Travel Lodge will hold on file only information which it deems necessary, pertaining to the cancelled club membership. All other information pertaining to the cancelled club membership will be deleted.
22. Loyalty club members who are also members of The Guestbook Loyalty Club will have to choose which rewards they wish to receive for a reservation. For a specific reservation, Loyalty club members may receive rewards from either the Arebbusch Travel Lodge Accommodation Loyalty Club or The Guestbook Loyalty Club but they may not receive rewards from both.
23. Arebbusch Travel Lodge may relax any of the aforementioned terms and conditions without prejudicing its right to subsequently strictly enforce them.
24. Arebbusch Travel Lodge reserves the right to amend the aforementioned terms and conditions without prior notice. Supporters Club members waive any claims that they might have against Arebbusch Travel Lodge for losses or damages that may arise as a result of any amendments, and no correspondence will be entered into.