POLICIES & PROCEDURESQuality Overnight Accommodation In A Natural Setting In Windhoek
1. Child Policy
Bed & Breakfast Rooms and Self-Catering Units
Only applicable if children are sharing accommodation with an adult, otherwise they pay the full rate.
Children under 6 years of age stay for free. Children between the ages of 6 – 12 years pay 50% of the difference between the double rate and the single rate, and children 13 years and older pay the full rate.
Please note that this is not applicable to the large self- catering chalet, the luxury cottage or the villas. These units are charged on a per unit basis and not on a per person basis.
An additional mattress may be opted for at the time of check-in for a child to sleep on. This will be charged at N$100.00 per mattress. Please take note that mattresses will only be provided for children 12 years of age and younger.
Children under 6 years of age may camp/reside in a caravan for free and children between the ages of 6 – 12 years pay 50% of the adult rate.
2. Specials & Promotions
Unless otherwise state in writing, all specials and promotions are only open to private individuals and are limited to 2 rooms per person per day and for a maximum of 2 consecutive days. Subject to change without prior notice.
3. Pensioner Policy
Pensioners are entitled to 10% discount on accommodation services. Pensioners must present proof of their pensioner status and specials are not subject to pensioner’s discount.
To qualify for pensioners discount bookings must be made directly with our reservations office.
4. Pet Policy
Pets are unfortunately not allowed in accommodation units.
5. Check-In / Check-Out Times
Check-in time: From 14H00 pm
Check-out time: 10H00 am or earlier
6. Methods Of Payment
Book and Pay via the Arebbusch Travel Lodge online booking facility:
- Credit Cards (Visa & MasterCard Only)
Booking via the Arebbusch Travel Lodge reservations office:
- Namibian Dollars/South African Rands.
- Bank Guaranteed Cheques (To be accompanied by positive proof of identification).
- Debit Cards/Credit Cards (Visa & MasterCard Only – To be accompanied by positive proof of identification).
- Government Orders – Subject to preapproval by management.
- Company Orders – Approved debtor clients only.
7. Deposit & Cancellation Policy
A 100% confirmation deposit is required 30 days or more prior to arrival to secure the booking. Should the confirmation deposit not be paid within the specified period and no other arrangement is made with us in writing, the reservation will be cancelled without further notice.
Orders are only valid if issued by an approved account holder/government department. Orders must stipulate clearly what services are to be rendered and must be received prior to arrival. Any amounts that are due to be refunded to a client will be refunded within 48 working hours once the relevant deposit confirmation has been received.
- +30 days prior to arrival – 10% cancellation fee
- 30 – 15 days prior to arrival – 25% cancellation fee
- 14 – 8 days prior to arrival – 50% cancellation fee
- 7 – 4 days prior to arrival – 65% cancellation fee
- 3 – 0 days prior to arrival – 100% cancellation fee
- No shows and early departures – 100% cancellation fee
Unless the client is an approved account holder or government department with an approved order, all outstanding amounts must be settled upon arrival and any additional charges incurred during the stay must be paid at the time of check-out. Any items not covered by the order must be paid for by the client on the same terms.
- Please refer to the block at the top right hand side of this page for the policy document and our terms and conditions document.
- The policy document contains our commission policy, tour guide policy as well as our cancellation and booking policy for tour operators and travel agents.
- The terms and conditions document contains information that is applicable to all clients who make use of our accommodation facilities.
On request and via one of our covid test service provider partners, we can arrange for you to have a covid test done either at Arebbusch Travel Lodge or at a testing center.
Laundry should be dropped off at the main reception. Laundry dropped off before 8am will be done that same day. Laundry dropped off after 8am will be done by the following day. Once your laundry is done, you may either fetch it from the main reception or we can return it to your room.
On request and via one of our shuttle service provider partners, we can arrange a shuttle service for you from or to the airport or from and to anywhere else in Windhoek.
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